Shipping Policy – Urbina

At Urbina, we are committed to delivering your orders safely and on time across Pakistan.

Order Processing

• All orders are processed within 1–3 business days after confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

• Customers will receive an order confirmation and shipping update via email or phone once the order has been dispatched.

Shipping Time

Estimated delivery times:

• Major Cities: 2–5 business days

• Remote Areas: 4–8 business days

Delivery times may vary during sales, holidays, or due to courier delays.

Shipping Charges

• Shipping charges are calculated at checkout based on your location and order size.

• Free shipping may be offered on selected products or promotional campaigns.

Cash on Delivery (COD)

We offer Cash on Delivery service across most areas in Pakistan. Please ensure that someone is available to receive the package at the provided address.

Order Tracking

Once your order has been shipped, tracking details may be provided through email or SMS where applicable.

Incorrect Address

Customers are responsible for providing accurate shipping information. Urbina is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Delayed or Lost Shipments

While we work with reliable courier partners, unexpected delays can occasionally occur. If your order has not arrived within the expected timeframe, please contact us for assistance.

Damaged Packages

If your package arrives damaged, please contact us within 24 hours of delivery with clear photos of the package and product.

Contact Information

For shipping-related questions or support, contact us at:

Email: info.urbina90@gmail.com

Thank you for shopping with Urbina.